Rossana Isola, Consultant & Coach

Projects

A selection of work from higher education and international publishing.

Institutional CRM governance

HES-SO Fribourg, 2026. Microsoft Dynamics 365 across four schools

  • Version 2.0 SOPs and user documentation for Sales and Customer Insights Journey; support requests down 35%
  • Shared content models, roles, permissions and templates for a multi-school set-up
  • Double opt-in for GDPR and Swiss data-protection compliance
  • Data quality audit with Excel and Python; Power BI reporting under development

Housing and real estate observatory

State of Fribourg, 2026. CRM space for a new observatory

  • Needs analysis and user stories
  • PERT estimates, risk analysis and project mandate
  • Validation sessions and stakeholder communication

AI-assisted prototyping and custom agents

HES-SO Fribourg and personal projects, 2026

  • Built AI agents with Atlassian Rovo for HES-SO Fribourg
  • Designed and developed this website with AI assistance
  • Developing a custom backend to manage the course offering of bigsis.yoga (in progress)

Growing five open-access journals

Frontiers, 2021 to 2025. Product owner and journal manager

  • 32% year-on-year growth, 18% above the OKR target; over 100% in the two main journals in 2022
  • Portfolio expanded by 25%; first Journal Impact Factor obtained
  • USD 2.5M annual budget managed within ±3%
  • On-time editorial milestones raised from 78% to 95%

Outreach and commissioning programmes

Frontiers, 2018 to 2025

  • Highly cited authors campaign: conversion raised from 3% to 8%
  • Portfolio-wide conversion from 2% to 6% through monthly team workshops
  • Review series commissioned to 11 manuscripts
  • 30+ partnerships with Chief Editors

Teaching and science communication

Italy, 2010 to 2018

  • 200+ students tutored in physics, maths, biology and chemistry; exam results up 22% on average
  • Researchers' nights with 500+ participants: interactive demonstrations on renewable energy and biophysics